Frequently Asked Questions

How many times can I enter each contest?

In general, you can enter each valid contest once a day. There may be exceptions for special events. In this case, the number of times you can enter will be indicated in the contest rules.

How do I unsubscribe from Wannawin email alerts?

Each alert that we send you contains an unsubscribe link. Simply click on this link to remove your email address form our mailing list. Allow 5 business days for our mailing list to be updated, after which time you will no longer receive email alerts.

I want to enter a contest but a message appears indicating that my email address isn't valid. Why? What do I do?

If you've just become a member, you must complete the email confirmation process before you can start entering contests on Wannawin.ca. Simply click on the link contained in the confirmation email you received after joining Wannawin. If the email in question isn't in your inbox, check your junk mail.

If you're already a member, be sure to login with the email address you entered in “Your Account”, since all other addresses will be considered invalid. If you get a new email address, you can edit your profile after you login.

How to I log out?

First, click on “Your Account”, then click on the “Log out” button in the upper right corner of the page.

How do I find out if my friends answered the invitations I sent them?

For each contest, a green checkmark will appear next to the email address of each friend who accepted your invitation.

How can I recover my password?

If you forgot your password, click on “Your Account”. In the Account Identification box, click on the “Recover password/” button located right above the “Login” button. You will be asked for your email address. Enter the one entered in “Your Account” and then click on “send”.

How can I receive the Wannawin newsletter?

Once logged in to your account, you can indicate if you wish to receive our weekly newsletter and other alerts. Simply check “Yes” or “No” to tell us if you wish to receive the Wannawin newsletter and then click on “Save” at the bottom of the page.

I requested a password reminder but never received an email. Why not? What do I do?

The email we sent may be in your junk mail; check to see if it's there. To make sure this doesn't happen again, add noreply@Wannawin.ca to your safe list. This will ensure that you receive all the email information you requested.

Where and how do I change my email or postal address?

To makes changes to your account, you must first log in. Click on “Your Account” and then enter your email address and password. Once in your account, you can change the content of any field. Then click on “Save” to confirm your changes.

Keep in mind that if you change your email address, this new address will become your login address. A confirmation email will immediately be sent to you once the change is made to confirm that this is your new login address.

How can I invite my friends to enter Wannawin's contests?

You can enter your friends' email addresses (limit of 50) in the “Friends” section of “”Your Account”. Enter the email addresses one at a time in the designated field and then click on “Add”. There is also a button to delete email addresses.

When you enter a contest, a “Refer a friend” link appears. Clicking on this link will enable you to see your list of friends. Simply select the friends you wish to invite by checking the corresponding box, and then click on “Send invitation”.

How are contest winners contacted?

Contest winners are contacted by email or phone after each random draw so they can confirm their postal address and phone number. This ensures that the prizes are sent to the right people. Once the correct information has been confirmed, the winners' names are published on our Website.

How are contest winners selected?

Contest winners are selected through random draws.

What is the expiration date for?

The expiration date shows you when your tokens will be deleted if you're not playing on Wannawin or if you have not connected yourself for a while; after six (6) months of inactivity, your account will be deleted. But if you are playing regularly with us, there is no need to worry about the date.

What is the Wannawin Store?

The Wannawin Store will allow you to exchange a certain amounts of tokens against a gift. For example, you could exchange 4,800 tokens against a $15 iTunes gift card. Remember that the Wannawin Store will be online during the season spring/summer 2011.

Can l keep my tokens or do l have to play them absolutely?

You can keep your tokens as long as you want. Keep them to increase your chances of winning a regular contest of your choice or to exchange them at the Wannawin Store when it will be online.

What is the value of a token?

Each token wagered amounts a participation.

Can I transfer my tokens from a contest to an other if I played on a wrong contest ?

Unfortunatly, you are not allowed to do that. Be prudent when you are playing.

Can I add tokens on a contest already played ? And how can I do that ?

Yes you can and it is simple! The procedure is excatly the same of your first participation.

How does the point system work?

As a Wannawin member you can win points by playing at Lucie’s games and/or participating to competitions.

These points can be added to your regular competitions’ participation and therefore giving you better chance to win the associated prize. For example, if you enroll in a competition, you get 1 participation, by adding 20 points to this competition, your number of participations reaches 21!

Points are valid for a period of 6 months, after 6 months and 1 day without logging in to Wannawin with your account, all points will be lost.

How to add points?

You need to be logged in Wannawin with your account to be able to add points, click on “participate” on the contest of your choice.

You will then see a summary of your application and a new “Add points” icon. Click on it and a window will pop up, you will then be able to add as many points as you want from 1 to the total number of points available in your account, finally, click on “Add”. Your number of points will then be automatically updated.

What is the survey for ? And can I choose to not answer it ?

The survey is mostly for our partners. To each survey responded, Wannawin gives you 30 tokens more. If you choose not to answer the survey, click on the line 'I do not want to answer'.